Frequently Asked Questions
The questions we get asked most, answered honestly. If yours isn't here, use the form at the bottom of this page and we'll get back to you within one business day.
Ordering and shipping
How long until my order ships?
Every piece is made to order, so we ship within 2 to 3 business days. If you are up against a deadline, message us before you order and we will tell you honestly whether we can make it.
How much is shipping?
Shipping is free on orders of $50 or more. Under $50 it's a flat $5.90, shown at checkout before you pay. We ship within the United States only.
Can I cancel or change my order?
Within 12 hours of ordering, yes. After that we have usually already started cutting and painting, and once your name or date is on a piece, it belongs to you.
Personalization and custom work
Can you add a name, date, or message?
Most of our pieces can be personalized. Look for the personalization fields on the product page, or send us a note if you don't see the option you want.
Can you make something that isn't on the website?
Often, yes. This is our favorite kind of email. Tell us the occasion, who it's for, and roughly when you need it, and we'll tell you what's possible. Start with our personalization inquiry form.
Does personalization add time?
Usually not much, but custom designs from scratch need more. We'll give you a real date before you pay, never a guess.
The gifts themselves
Is the cash or gift card included?
No, and this one surprises people, so we want to be clear. You are buying the holder, the tree, the piece that makes the moment. You add the cash or the gift card yourself, which means you decide the amount and nobody has to guess.
Are these really handmade?
Yes. Every piece is cut, sanded, and hand painted by our family in New Jersey. No factory, no drop shipping.
Will mine look exactly like the photo?
Very close, but not identical. Hand painting means small variations in the grain and the brushwork. That's the part we like. If you need two pieces to match each other closely, tell us and we'll make them as a pair.
What are they made of?
Baltic birch and other sustainably sourced wood, sealed so they hold up as a keepsake long after the money is spent.
How do I take care of it?
Wipe it with a dry cloth. Keep it out of direct sun and away from damp. That's the whole routine.
If something goes wrong
Can I return it?
If it isn't personalized, yes. Contact us within 3 days of delivery, send it back unused and in its original condition, and we'll refund you in full to your original payment method. Return shipping is on you. Personalized pieces can't be returned for a change of mind, because we can't sell your nephew's name to anyone else.
What if it arrives damaged or wrong?
Then it's on us, personalized or not. Message us within 3 days of delivery with a photo and we will make it right.
Where is my order?
Your tracking number is in your shipping confirmation email. Check your spam folder first, then write to us and we'll chase it down.
Still have a question?
Use the form below, or email us at april@agiftingtree.com. April reads every message herself and answers within one business day.